IT ECOSYSTEM OF AN INSURANCE COMPANY
Challenges in maintaining and developing a digital cooperation platform with insurance company partners
SecurityEnsuring the safety of communication with the external ecosystem.
Onboarding new partnersTime and work required for getting new partners integrated (including availability of internal IT department)
Channel managementProviding SLA. Handling exceptions, errors and questions. Communication.
MonitoringSLA monitoring, errors handling.. Ensuring the availability of key services.
Key features of the solution
The Gateway for Insurance WorldVirtualization of current APIs and services. External partners integrate and communicate only through the gateway. Increased security.
Fast Time to MarketFlexible configuration and on-boarding of partners with minimal involvement of the IT ddepartment. Access to test environments.
Partner channel managementPortal for partners. Access to the documentation for partners. Communication, handling partner questions. Partner SLA configuration.
Quick implementationThe deployment has little impact on the current architecture of Insurance Company. The functioning of the gateway is transparent for the partners of Insurance Companies
Monitoring KPIsPredefined analytics views allow real-time monitoring.
A flexible business analytics consoleFlexible, configurable analytics based on business data sent through the gateway. Real-time stream & events processing. Real-time views & dashboards of business data.
The gate for partners through which they integrate with Insurance Companies systems
A layer of documentation and API tests for partners
VISUAL API MODELER
A tool for visual design of the APIs
ANALYTICS AND KPIS MONITORING
Predefined dashboards and reports for key KPIs
Predefined DashboardsReady, pre-defined analytic views that are suited to monitor the current situation in the integration channels.
Analysis per SLA packagesKPI analysis in terms of tariff plans and SLA packages.
Analysis per PartnerAnalysis of activities, exceptions (breaking configured policies) of partner applications. Event monitoring per partner.
Trend analysisInformation on the trends of events used in the API. Utilization level, error trends. Levels of failure vs. success.
Security events consoleAnalysis of events related to security threats, that are monitored based on configured policies.
Audit consoleAn audit log showing events on the platform (eg. partner registration, access acceptance, etc.)
BUSINESS ACTIVITY MONITORING
A visual report and dashboard editor for the business data sent through the API Gateway